• After initiating a Help Desk Tech Support session, you may be prompted to download a Help Desk 'applet'...
  • If prompted, your choices will be to INSTALL or CANCEL the applet.
  • You must choose INSTALL.
• A Chat Session dialog box will then open, and will be connected to the Help Desk queue.
  • Please wait for a Technician to respond to your Help Desk request...
• The applet will automatically un-install from your PC upon completion of the session.

"LIVE" Help Desk Technical Support from VRB Network Consulting

• During support sessions, NO connection to your PC can be initiated without your approval.

• VRBNC Help Desk Tech Support sessions comply with:

  • HIPAA, Sarbanes-Oxley, and other corporate, local, and federal legislation.

• Uses end-to-end 256-bit or 128-bit SSL encryption:

  • The same security levels used and trusted by major banking institutions.

• Clients can choose to terminate the session at any time.

• All traces of the Client Applet disappear from your PC once the session has completed.*

  • * The exception to the above is if the client elects to download and install the "Help Desk Tech Support Calling Card" for easy access to the VRBNC Help Desk Tech Support queue...

Click on the Cross button below to initiate the download.
VRB Network Consulting

Help Desk Tech Support
Calling Card

• New Corporate Accounts are welcome! 

  • Affordable contract arrangements may be offered to Corporate Clients.

  • Please email your contact info and requests to: info@vrbnc.com.  You will be contacted promptly to discuss designing a custom solution to meet your needs.

Payment for VRBNC "LIVE" Help Desk Tech Support services:

• Upon successful remote PC connection to a VRBNC technician, you will be contacted via phone to discuss your individual Help Desk issue and Support Service charges.

  • All Help Desk Tech Support services are charged on a 1/2 hour unit basis.

• Safe, secure, and convenient payment options are available to all clients via PayPal or major credit cards.

  • Simply click on the PAY NOW button and complete the SECURE online PayPal order form.  Thank you!